Sending emails and letters
•Dear Mr/ Mrs/ Ms/ Miss Sita
•Dear Sir/ Madam
•Yours sincerely/ Yours
•(With) Best wishes/ Kind regards
•See you soon/ Hear from you soon
•In reply to your letter ... .
•Thank you for your letter of May 14th concerning … .
•Thanks for your email ... .
•Following our phone conversation ... .
•Please contact me again if you need any more information.
•If I can be of any further assistance, please do contact me again.
•Let me know if you need anything else.
•I look forward to hearing from you.
•Hear from you soon.
•See you in Cairo.
Reason for writing
•This letter/ email is to ... .
•I am writing to ... .
•I am pleased to ... .
•I’d be pleased if you ... .
•Could you please ... .
•Would you please ... .
•Please email me ... .
•Just a quick note to ... .
•I am sorry to inform you ... .
•Unfortunately ... .
•I’m sorry about ... .
•I apologize for ... .
Attaching and enclosing documents
•I attach ... .
•I enclose ... .
•Please find enclosed … .
Just a quick note to confirm that I’m coming to Bangalore on May 5 and I’ll stay there until May 7. I hope we can meet to discuss our production requirements for next year. Please let me know when it would suit you.
See you soon
21 Hitech city
Production manager, TSP Technologies
Dear Mr Zorn
Re: Visit to Berlin
Further to our telephone conversation, I would like to confirm my next visit to Berlin. I hope to be in Berlin on May 5, 6 and 7, and I would be very pleased if we could meet to discuss our production requirements for next year. Please let me know when it would be convenient for you.
I look forward to hearing from you.
Rewrite the following extracts from business letters as emails.
Thank you for your letter of October 13. Unfortunately I won’t be able to attend your workshop in Stockholm. Could you please send me some information on future workshops planned ...
Thanks for your letter/ email. I’m sorry but I won’t be able to attend your workshop in Stockholm. Please send/ email me some information on future workshops planned...
Thanks for your email received last night. Sorry for the delay in replying.
This email is to confirm we have reserved five single rooms for Friday October 14 and 15.
See you in Venice.
Dear Mr ...
Thank you for your email received last night. I apologise for the delay in replying.
I am pleased to confirm we have reserved five single rooms for Friday October 14th and 15th.
We look forward to seeing you in Venice.
Match the uses below with the phrases in the table
Payments Complaints Orders Clarifications Attachments Suggestions Apologizing Congratulations Closings Openings
Meetings Thanks Requests
• We would like to offer our sincere apologies for the mistake
•Attached please find the document
•The document you have sent is not what we expected. There may have been a misunderstanding between us
•I look forward to your reply
•Kindly send us the agreement draft
1. You are planning to go on a business trip. Write the details below.
•Where are you going? _______________________________________________
•What is the purpose of your trip? _______________________________________
•How long are you going to stay? ____________________________________________
•Why are you going? ______________________________________________________
•What is your itinerary (the places you will visit)? _______________________________
•Who will you meet? _______________________________________________________
•How well do you know them? Have you written / spoken to / met them before? ______________________________________________________
2. Write two e-mails, on separate sheets of paper, using the situation you created in 1. The maximum length for each e-mail is 100 words.
•e-mail 1: Write to the person you are going to meet. What do you need to tell them? Perhaps you need to let them know what you want to discuss. Do you want them to arrange anything for you?
•e-mail 2: Write an e-mail to all your colleagues. Tell them about your plans and ask them if they want you to take / do / find out / bring back anything.
3. Work with a partner. Exchange e-mail 1, and read each other’s situations from 1.
•Ask and answer questions about your two situations. In particular, talk about the kind of reply your partner expects.
•You will need this information in the next activity.
4. Work individually.
• Imagine that you are the person your partner is going to meet.
•Write a reply to your partner’s e-mail. The maximum length for the e-mail is 100 words.
5. Exchange and read the e-mails.