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תבנית לכתיבת אי-מייל עסקי

תבנית לכתיבת אי-מייל עסקי

מכיוון שכתיבת מיילים הפכה לצורת התכתבות שכיחה, יש לזכור שמיילים עסקיים הם מסמכים רשמיים לכל דבר. לכן חשוב לכתוב בצורה רהוטה ומתומצתת וכן להשתמש בפתיח, סיומת, משפטים שלמים ובכללי הפיסוק המקובלים בכתיבה פורמאלית. להלן תבנית כללית של המייל העסקי הכוללת משפטי מפתח אפשריים לכל פסקה במכתב:


Introductions:

  • Dear Ms. or Mr. Cohen,
  • Avi,
  • Dear Sir/Madam,
  • To whom it may concern,
 

Opening Paragraph

  • I hope this email finds you well.
  • Following your email from July 11th
  • I read with interest your email of (July 11).
  • In reply to your email of (July 11)…
  • Thank you for your last email…
  • Attached please find...
 

Body of the email (the purpose of the email)

  • Our company can offer knowledge of the newest products and services…
  • Our company specializes in… and some of our satisfied clients are…
  • I will be arriving on flight 554 to New York, expected to land at 5:00 A.M.
  • It is our policy to…., therefore…
  • The products/goods/samples you requested/ordered should be ready by / within / no later than / in two weeks.
  • Which port do you need the shipment to be sent to?
  • Attached please find our confirmation of order no.                       .
  • Unfortunately, we are unable to reduce our price.
  • Unfortunately, we are unable to give you a price reduction.
  • Sorry for the delay in replying to your request/question.
 

Ending Paragraph (the desirable result/outcome of the email)

  • I would appreciate the opportunity to meet with you and discuss…
  • Your attention and cooperation in this matter will be greatly appreciated.
  • In light of the facts mentioned above, I hope/believe…
  • Please let me know if I can be of further assistance.
  • If I can provide further details/information, I will be glad to do so.
  • If you have any further questions, do not hesitate to contact me.
  • Please call me at your earliest convenience so we could discuss these and other issues.
  • I would appreciate an early reply.
  • I am attaching all the necessary documentation to verify the above mentioned.

Closing Sentences:

  • I look forward to… (your reply, hearing from you, meeting you).
  • I await your reply.
  • I am waiting for your order.
  • Thank you for understanding.
  • Thank you in advance.
  • Please let me know ASAP.
  • Please contact me at any time.
  • Please let me know if you have any questions and/or comments.
  • Please feel free to contact me with any questions and/or concerns you may have.
  • Please feel free to contact me at any time.
 

Closing:

  • Sincerely,
  • Regards,
  • Thank you,
  • Thanks,