Role Play

Role Play Exercise
An English speaking visitor goes out of an airport and hails a taxi. He sits in the back. On the way to town the driver strikes up a conversation. Unfortunately he drives fast and keeps turn round to look at the passenger!
Sit in pairs one driver and one passenger. The driver sits in front of and to one side of the passenger as if in a taxi.
This can be used to practice:
For the taxi driver
1 Personal information- Where are you from? What languages do you speak? Are you married?
2 Present perfect: Have you been to our country before? Have you seen...? Have you read about...? Have you tried (food etc)? Have you heard about (recent event)?
3 Suggestions: Why don`t you visit... you should see... You could go to...
and for the passenger
4 Imperatives: Look out! Mind that lorry! Keep your eye on the road! etc.
Macmillan Worksheets
Worksheets & Activities
OSE Role Play
Business activities / Role Play
Meetings - simulation cards

Role play – Introductions and discussions at a business meeting


Situation - You work at a company called “Frio Express” in Mexico. Your company transports refrigerated goods nationally and internationally. At the moment you have several customers and all of them are happy except for one. He/She is from “Meat Industries” in Dallas, Texas which imports meat from Mexico and unfortunately every order that has been sent to them has had problems.



  • The first order was delayed by 24 hours.

  • The second shipment was incorrect.

  • The third order had the incorrect invoice report (you charged them too much money)



This situation is not good, your client is thinking about changing companies and using one of you competitors. You are going to have a meeting where it is up to you to……



  1. Reassure the client that all future deliveries will be without problems.

  2. Address all the problems and create solutions.

  3. You need to maintain a good relationship with this customer. You want them to leave happy!



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Role A - You work at Frio Express in Aguascalientes, you are meeting an American client who makes very large orders with your company. You want to sort out the problems and make a good impression.






















Problems


Solutions


The first order was delayed by 24 hours.






The second shipment was incorrect.






The third order had the incorrect invoice report (you charged them too much money)





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Role B - You are an American business man/woman meeting with your Mexican supplier (Frio Express). You have had problems with deliveries and hope to resolve the problem at the meeting you are attending. You are angry and upset.






















Problems


Solutions


The first order was delayed by 24 hours.






The second shipment was incorrect.






The third order had the incorrect invoice report (you charged them too much money)





Useful phrases you could use to start the meeting






































































A


Hello. Let me introduce myself, I am ……………. from ……………. Nice to meet you.


B


I don’t think we have met before. I am…………… from ……………. Nice to meet you too.


A


How was your journey? Did you arrive here ok?



B


Yes it was fine, there was very little traffic



A


Please follow me, we can sit in my office and discuss the current problems that you have been experiencing. I cannot apologise enough fot the problems, but I promise that everything will be resolved by the end of this meeting.


So please tell me exactly what problems you have been experiencing.


B





A





B





A





B





A





B





A





B





A





B